PAGE POLICE DEPARTMENT

COURAGE • COMPASSION • INTEGRITY

Communication Specialist

Highly specialized and demanding work which involves receiving, prioritizing, and dispatching all calls for service for the City of Page. Work is often fast paced and stressful requiring the ability to multi-task, think clearly, and act promptly under pressure. Public contact is germane to the position and requires great tact and discretion. Responsible for receiving and accurately dispatching in a timely manner the appropriate law enforcement, fire and EMS units to all 9-1-1 calls. Answers radio traffic generated by numerous agencies. Performs a variety of computer work including computer aided dispatch and state and national entries and searches. Job requires working rotating shifts including days, swings, midnights, weekends and holidays.

Works under the immediate supervision of the Communications Manager and moderate supervision of the Police Captain.

This position is FLSA non-exempt.

Scheduled to work rotating shifts including days, swings, midnights, weekends, holidays and any special shift required. May be required to change days off for special events.

  • Handles a high volume of public contact necessitating good customer service skills.
  • Communicates with a wide variety of citizens in various emotional states.
  • Handles routine calls to the Page Police Department.Answers 9-1-1 calls, including cell phone calls, from Page, Southern Utah, Northern Arizona, Navajo Reservation, Lake Powell and surrounding areas.
  • Determines jurisdiction and accurately dispatches in a timely manner to the appropriate law enforcement, fire and/or EMS units.
  • Answers and documents the Silent Witness line.
  • Receives and dispatches a variety of alarm calls including robbery, burglary, intrusion, fire, search and rescue, and EMS.
  • Receives all animal control calls.
  • Answers calls from the hearing and speech impaired by operating a telephonic device for the deaf (TDD).
  • Answers radio traffic generated by Page Police Department, Page Fire Department, Page Community Resource Officer, Page School Resource Officer and Page Public Works.
  • Communicates by radio with the Arizona Department of Public Safety, Utah Highway Patrol, Coconino County Sheriff's Office, National Park Service, Navajo Police Department and numerous other public service, law enforcement and EMS agencies.
  • Enters, modifies, confirms, clears and retrieves data from the ACIC/NCIC criminal justice terminal.
  • Maintains a log of all officer traffic, radio traffic, telephone calls and window traffic by entering the information into a computer aided system (CAD).
  • Retrieves information as needed for officers, administrators, other agencies, courts, lawyers, etc. from the CAD system.
  • Enters all warnings, citations and dispositions.
  • Enters all dog tag information.
  • Answers Fire/EMS calls outside of our service area and transfers calls to the agency with jurisdiction.
  • Trains new dispatchers.
  • Performs Notary services.
  • Participates in Serving our Seniors (SOS) Program for the elderly.
  • Monitors all doors to control access to the Police Department.
  • Monitors water treatment plant after hours.
  • Answers after hour calls for Public Works and contacts the on-call employee.
  • Works closely with social services agencies that provide resources within the community.
  • Answers after hour calls and contacts counselors for Community Behavioral Health Services (CBHS).
  • Answers after hour calls and contacts advocates for Another Way, a domestic violence program.
  • Answers after hour calls and contacts workers for the Department of Economic Security (DES) and CPS.
  • Answers after hour calls and contacts officers for Adult and Juvenile Probation.
  • Answers transient's calls for help.
  • Handles requests for lost and found property.
  • Participates in community education programs.
Education and Experience:
  • Graduation from a high school or GED equivalent.
  • One to three (1-3) years of previous clerical experience in positions involving public contact with some prior work exposure to law enforcement and public safety functions preferred or any equivalent combination of related education and experience.
Necessary Knowledge, Skills and Abilities:
  • Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.
  • Demonstrated typing skills to meet the demands of the job.
  • Prefer 35 words per minute.
  • Ability to effectively deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
  • Must be able to quickly and retain information learned.
  • Must maintain knowledge of jurisdiction to facilitate dispatching out of town calls.
  • Must learn and strictly adhere to department procedures.
  • Ability to multi-task.
  • No felony convictions.
  • No illegal drug usage per Arizona POST.
  • Must be at least 19 years of age.
  • Required to obtain and maintain ACIC/NCIC Level A terminal operator certification within six (6) months of employment.
  • Must be able to maintain strict confidentiality in all police matters.

Communications console, including computer-aided systems; personal computer including word processing software; E-911 system; ACIC/NCIC computer; copy machine; fax machine; Motorola radio; TDD.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit and talk or hear.
  • The employee is occasionally required to walk.
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • Excellent hearing and the ability to speak clearly.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works in moderately congested conditions in the dispatch area of the police department.
  • Will be required to travel for meetings, training, and other related situations.

HIRING PROCESS:

All applicants will go through the same hiring process.  See our Career Opportunities page for detailed information about employment with Page Police Department, or click on the tabs below to quickly access testing and application information:

1. Complete and submit application packet to the City of Page Human Resource Department.

  • Your application will be reviewed and the most qualified applicants will be invited to the testing process.

2. Attend Testing

  • If invited to the testing process, applicants must arrive with a photo ID or they will not be eligible.
  • Applicants must obtain a passing score on each step of the testing procedure to remain eligible in the hiring process. Should an applicant fail any portion they will be removed from consideration and will need to re-apply.

Written Exam - There is no law enforcement experience required for this exam and no study guides available. If you pass the written test you will take the physical agility test the same day.

Physical AgilityTest (Officers Only) - Applicants will be required to complete the Peace Officer Physical Aptitude Test (POPAT). POPAT is structured into a number of events that have specific scoring criteria. POPAT is based on a point score system and a minimum of 384 points is required to successfully complete the test. The total sum of all the events is considered for the final point score and the results will be converted to a pass/fail score. With the exception of the 500 yard run, each test may be administered twice, giving the applicant two opportunities to pass the test.

Events include:

  • 99 Yard Obstacle Course - run a 99 yard obstacle course consisting of several sharp turns, a number of curb height obstacles and a 34-inch high obstacle that must be vaulted
  • Body Drag - lift and drag a 165 pound dummy 32 feet
  • Chain-link Fence Climb - run five yards to a 6-foot chain link fence, climb over the fence and continue running another 25 yards
  • Solid Wall Climb - run five yards to a 6 foot solid wall, climb over the wall and continue running another 25 yards
  • 500 Yard Run - run 500
  • Oral Board - If you pass the written and physical tests, you will be for an Oral Board Interview. Oral Board interviews are normally scheduled the same day, so make sure you have an appropriate change of clothing.

3. Background Interview and Investigation

  • A thorough background investigation, as outlined by Arizona POST, shall be performed on each candidate.

4. Polygraph examination

5. Psychological exam

6. Conditional Job Offer

7. Medical examination/TB test

8. Drug screen

The hiring process may vary if determined necessary. Falsification, omission, misrepresentation or deception in any stage of the process will result in your immediate removal from consideration.

This process is very competitive and may take two to three months to complete. We only consider the most highly qualified applicants.

Note: Civilian employees are not required to complete the physical test. However, there may be additional testing requirements depending on the position.

Our goal is to ensure that each applicant is fairly treated and fully recognized for all relevant experience and training. Please assist us by carefully reading the following guidelines before filling out your application. You are encouraged to call Lt. Larry Jones at (928)645-4378 or the Human Resources Department at (928) 645-4231 if you need further assistance. The City of Page only accepts applications for open positions. Please note the closing date of the position for which you are applying. If there are positions for which you qualify, complete the City of Page Employment Application (Works best with Internet Explorer). Additionally, police department applicants must complete:

  • Arizona POST Statement of Personal History and Application for Certification and
  • Arizona POST Medical History Questionnaire

Your application is the first step toward employment with the City of Page. You should make certain that each answer is complete and easy to read. A separate application is required for each open position.

Your application introduces you to us. Therefore, you should provide detailed information about your experience and education. You may add additional pages if you wish. Do not let the application form limit you in your transmittal of information to us. You may, of course, attach a detailed resume to your application.

You should make certain that you clearly provide us with information about prior training, experience, and education in the areas indicated on the job description.

When applying for any job with the police department, either civilian or sworn, you must complete both City of Page and Arizona POST forms. If you are picking up the forms in person or requesting they be mailed to you, please make sure to state you are applying for a job with the police department in order to receive all the necessary paperwork. Applications may be obtained in four ways:

  • Online forms
    • City of Page Employment Application, may be completed online or downloaded (Works best with Internet Explorer).
    • Arizona POST Statement of Personal History and Application for Certification, download only
    • Arizona POST Medical History Questionnaire, download only
  • Visit the City of Page Human Resources page.
  • Pick up an employment application at the City Hall located at 697 Vista Avenue, Page, Arizona.
  • Request that an employment application form be sent to you via U.S. Mail by calling Human Resources at (928) 645-4231.