Cell Phones and 9-1-1

Cell phones are a little different. 9-1-1 calls made from cell phones do not always go to the tower you would logically expect. Cell calls made in the Page area may skip to a tower that sends the call to San Juan County, UT; Flagstaff, AZ; Kanab, UT; etc. This can result in some confusion, so it is very important to be explicit about your location. These calls are easily transferred between different dispatch centers as soon as the caller’s location has been determined.

Despite all the functionality of cell phones today, the 9-1-1 network is limited in its ability to locate you. With some 9-1-1 cell calls (Phase II), dispatchers will get an approximate location, but they cannot “pin point” you. Please be prepared to give your location on all 9-1-1 cell phone calls.

When Do I Dial 9-1-1

You should call 9-1-1 when you have a life-threatening emergency including but not limited to:

  • Any serious medical problem such as chest pain, bleeding, difficulty breathing, etc.
  • Any smoke or fire in a building or threatening property
  • Any life-threatening situations such as assaults, injury accidents, people with weapons, crimes in progress, etc.

For all non-life threatening incidents or crimes not in progress, please call 928-645-2461.



What is 9-1-1

9-1-1 was established as a national number for notification of emergencies in January 1968 by a Congressional declaration. It was tested in Haleyville, AL, in early February of the same year. By 1972, the FCC established that 9-1-1 should be implemented nationwide to provide expedient, professional assistance to citizens in immediate need.

Since that time, 9-1-1 calls from home phones (wired phones) have progressed from “voice only” contact to “Enhanced 9-1-1” which gives dispatchers the name, address, and phone number of the person calling. Cell phone 9-1-1 service has progressed to “Phase II” service which gives dispatchers the phone number calling and an approximate location of the cell phone caller for a percentage of 9-1-1 calls.